Refund policy

Maison Burmé Return & Store Credit Policy

 

At Maison Burmé, we are committed to delivering premium Burmese hair that meets the highest standards of quality, craftsmanship, and hygiene. Each bundle is carefully sourced and inspected to ensure every customer receives luxurious, untouched hair.

Due to the hygienic nature of hair extensions and lace products, we maintain a strict return policy to protect the integrity of our products for every client.

Please review the policy below before completing your purchase.

Final Sale Policy

All Maison Burmé products are final sale.

Because hair extensions, closures, frontals, and wigs are considered hygienic products, we do not offer refunds to the original form of payment.

This policy ensures that every client receives hair that has never been worn, altered, or previously handled by another customer.

 

Store Credit Consideration

In rare circumstances, a return may be considered for store credit only if all of the following conditions are met:

• The request is submitted within 7 calendar days of confirmed delivery
• The product is unused, unopened, and unaltered
• All original packaging, tags, seals, and bundle ties remain intact
• The lace has not been cut, bleached, tinted, plucked, washed, brushed, installed, or handled
• The hair shows no signs of odor, wear, manipulation, or product use

Please note: store credit is not guaranteed and will only be considered if all return requirements are satisfied.

Return Authorization

To request return approval, customers must provide:

• Order number
• Product name
• Reason for the request
• Photos of the item in its original condition

If your return is approved, instructions for returning the item will be provided.

Customers are responsible for shipping cost. 

Product Inspection

All approved returns undergo a strict quality inspection once received.

If the product meets all return requirements:

• Store credit will be issued.

If the product does not meet inspection standards, the return will be denied and the item will be shipped back to the customer.

Store credit will only be issued after the product has been received and approved through inspection.

 

 

 

Lost or Stolen Packages

Once an order has been shipped and tracking information has been provided, Maison Burmé is no longer responsible for lost or stolen packages.

If your package is lost or stolen, please contact the shipping carrier directly using your tracking information.

For added security, we recommend:

• Shipping to a secure location
• Selecting signature confirmation at checkout

 

 

 

Policy Agreement

By placing an order with Maison Burmé, you acknowledge and agree to the terms outlined in this return policy.

Maison Burmé reserves the right to deny any return that does not meet the conditions stated above.